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Q. What is Tier B?
A.Certain Local Exchange Carriers charge Long Distance Carriers
higher rates to provide long distance to their local customers.
We define specific Local Exchange Carriers that charge higher
rates as Tier B carriers. If your Local Exchange Carrier
is a Tier B carrier (see below**), we offer a slightly higher,
yet still competitive rate program for those that are eligible.
Tier
B carriers include the following: Verizon (formerly GTE
territory only), Frontier, Sprint, Sprint United and Cincinnati
Bell. Insert your telephone number above for rates in your
area!
**Not all areas serviced by these Tier B carriers are eligible.
Q.
Who is the underlying carrier for Lower Long Distance?
A. All customers are provisioned to Lower Long Distance
/ Capsule Communications.
Q.
What are the billing increments?
A. Domestic calls are billed in 6 second increments with
a 6 second minimum, international calls are billed in 6
second increments with a 30 second minimum.
Q.
Will any long distance charges appear on your local phone
bill ?
A. No. We bill directly on a separate invoice.
Q.
What are Lower Long Distance / Capsule Communications PICC
and USF fees?
A. The FCC imposed PICC fee is $4.31 per Business line.
Residential lines will not be charged a PICC fee. The FCC
imposed USF (Universal Service Fund) of 9.75% will be charged
on all interstate and international calls.
Q.
What is the Monthly Service Charge?
A. No monthly billing fee if you sign up for AUTOPAY billing
option or if your bill is over $20.00 each month. (NOTE:
$1.99 billing fee is charged when your bill is under $20.00
for all non-Autopay customers.)
Q. What are the Lower Long Distance billing options?
A. Billing Options:
Direct Bill - Receive a paper invoice each month and pay
by check or money order.
Direct Bill PLUS - Receive a paper invoice each month and
pay by credit card.
Autopay - No paper invoice, pay by credit card and view
or download your monthly invoice.
Q. Does Lower Long Distance / Capsule Communications
accept Credit Card payments?
A. Yes. We accept American Express, Discover, Mastercard,
and Visa, ONLY through the Direct Bill Plus and Autopay
options.
Q.
Is there a setup fee for Toll Free Service?
A. Yes, there is a one-time $2.00 per Toll Free Number setup
fee for residential customers.
Q.
Is there a monthly Access Charge for Toll Free Service?
A. Only a toll free number billing less than $1.00 will
be charged a monthly surcharge of $1.00.
Q.
What is the monthly charge for a Toll Free Number to be
listed in the National Toll Free Directory?
A. There is a $10.00 monthly charge per toll free number
if you chose to have it listed in the National Toll Free
Directory.
Q.
What is the rate on my toll free number?
A. The rate on your toll free number(s) is the same low
3.48 cents per minute for interstate calls and the same
low intrastate rate as your non-toll free telephone numbers.
Q.
Does Lower Long Distance / Capsule Communications credit
switching fees?
A. Yes, we will credit switching fees for Business Customers
only. Fax a copy of your local bill containing the charges
to Customer Service at 1-888-970-7700 for a credit of up
to $10 per line. The credit will appear on your next bill.
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